Frequently asked questions

Where is the clinic located?


We are located in Bridge House, a big blue building at the end of the old bridge in Wadebridge, on the roundabout that turns either towards Rock or Bodmin.




Where can I park?


There is free parking for one hour opposite the clinic in the layby in front of the Julian Foye furniture shop. You will also find street parking alongside Egloshayle Park, or in nearby streets or alternatively you can park in a number of paid car parks in Wadebridge town centre.




Do I need to come early for my appointment?


It is advisable to come 5 or 10 minutes early for your appointment, particularly for your initial assessment, as this will enable you to have the space to complete any necessary paperwork.




How can I pay?


We currently only accept contactless card and BACS payments. We can also arrange for direct settlement with some private insurance companies and legal firms. NHS clients are fully funded by the NHS and do not have to pay anything at the time of their appointment.




Can I fund my treatment through my insurance company policy?


Our Physiotherapists are registered with all major health insurance companies eg. Bupa, AXAPPP, AVIVA, Standard Life etc. Remedial massage treatments may be covered by Health Sheild and some other insurance companies.




Do the Physiotherapists offer the NHS AQP Scheme for back and neck pain?


We accept NHS patients with neck and back pain through the 'Any Qualified Provider' (AQP) Scheme. There is eligbility criteria. Please contact us or your GP for more information. Please be aware you will need to see your GP first before attending Physiotherapy and you will be required to bring along an AQP referral form on your first appointment, in order to receive NHS funded treatment.




What is the difference between physiotherapy and remedial massage?


Both physiotherpay and remedial massage include a physical assessment, body work, exercise rehabilitation, biomechanical and/or postural advice and lifestyle advice which can include a home exercise and care programme. If furthur investigations or treatment is required we can refer on to other suitable health professionals. Physiotherapy is a conventional medical treatment which can include specialised anatomical, postural and biomechanical assessments, joint re-alignments, soft tissue release techniques and electrotherapy e.g ultrasound. Physiotherapy can support the body to heal but also looks at lifestyle factors that have led to the condition that is presenting and therefore supporting the prevention of the issue in the longer term. Remedial Massage is a complementary treatment which includes flowing, gentle but purposeful massage strokes and soft tissue release techniques to support lengthening, loosening and relaxation of the soft tissues. It is useful for the rehabilitation of joint and muscular issues, general stress reduction and relaxation, settling the nervous system and increasing the cardiovascular and lymphatic flow. Remedial massage can be an all round support for the body and the person and works well as a regular maintennance programme to prevent as well as support injury recovery and postural dysfunction.




What do I need to wear?


It is advisable to wear loose comfortable clothing. We do have shorts available if required for modesty while the assessment is taking place. You will be fully towelled throughout the treatment as required, although your therapist may need to expose parts of the body for assessment and treatment to be peformed effectively.




Do I need to be refered by my GP or consultant?


You do not require a referral from your GP or consultant to book a consultation with us as a private paying client. If you are claiming the cost of Physiotherapy treatment through a private insurance company then your insurance company may require a GP referral to honour the claim. If you are attending the clnic as an NHS patient via the 'Any Qualified Provider' (AQP) Scheme you will require a referral form from your GP.




What can I expect upon my first visit?


Our friendly reception staff will welcome and register you at the clinic which includes asking you to complete some paperwork and answering any questions you may have. You will then be guided to sit in our comfortable modern reception area while you wait for your therapist to come and collect you. We offer a variety of treatments at the clinic, but generally consultations will include an initial interview, a physical assessment, treatment and advice on self-care including exercises and lifestyle modifications to continue between sessions.




What is your clinic policy about the coronavirus?


We are currently following Public Health England COVID-19 infection control restrictions which means we are currently open for Physiotherapy sessions online and some face-to-face sessions provided you meet the following criteria:

You or anyone in your household does not currently have Covid-19, or have had symptoms in the last 14 days suggestive of Covid-19 (including fever, cough, difficulty breathing, change in sense of taste or smell).

You are not currently awaiting the outcome of a Covid-19 test, or swab.

You have not been in contact with anyone who has been diagnosed with or has symptoms of COVID- 
19 in the last 14 days.

You or a member of your household have not been officially advised to Shield, or isolate following a 
test and trace notification.

You are not currently subject to isolation regulations following travel, or in an area subject to local 
lockdown. 


If you do not meet these criteria then we cannot see you face-to-face. We conduct a risk assessment/clinical triage before the first appointment which we ask you to sign.

Please note that due to the current restrictions we are operating at less capacity than normal meaning waiting times for appointments can be longer than normal.